Straightforward answers

Frequently Asked Questions

Answers about garden machinery, parts, ordering, payment, delivery, tracking, returns, and warranties.

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Ordering & product advice

How do I choose the right garden machine?

Compare the working area, terrain, material, frequency of use, and budget. Product filters narrow the catalogue, and the Ask a Question form sends the exact product to our team.

How do I know whether a spare part will fit?

Match the robotic lawn mower manufacturer, exact model, type or product number, serial number and original part number. Similar-looking parts are not always interchangeable, so contact us before ordering when identification is uncertain.

Can I order as a guest?

Yes. You can complete checkout without creating an account. An account makes order history, addresses, invoices, and wishlists easier to manage.

Payments & invoices

Are online payments secure?

Configured Stripe and PayPal payments use their hosted payment services. The website records transaction references and statuses but does not retain raw card numbers or security codes.

Why did I receive a payment request after ordering?

An administrator can edit an order when you agree to add a product, change quantity, delivery, or pricing. When the revised invoice is higher than the amount already paid, a secure request collects only the outstanding difference.

Where can I find my invoice?

Use the invoice link in the order email, open the order in your customer account, or contact the team with your order number and checkout email address.

Delivery & tracking

How do I track my order?

Open Track My Order and enter the order number together with the exact email address used at checkout. Shipment status, tracking number, carrier, and tracking events appear once they have been added.

When will tracking become available?

Tracking becomes available after a shipment is created. Larger and multi-parcel orders can have more than one shipment or carrier update.

Returns, faults & warranty

How do I request a return?

Read the Returns & Refunds page and contact the store before sending anything back. Include the order number, item, reason, condition, and supporting photographs where relevant.

What information helps with a warranty issue?

Provide the order number, product serial number, date the issue started, operating conditions, a clear description, and photographs or video where useful.