Privacy Policy

Last updated: 7 September 2026

1. Who We Are

Roboticmowersireland.ie is operated by International Systems and Equipment Limited, trading as Roboticmowersireland.ie, an independent Irish retailer based in Kilkenny, Ireland.

Business details

International Systems and Equipment Limited
Trading as Roboticmowersireland.ie
Company Registration Number (CRO): 44199
VAT Number: IE9Y26609J

Store and registered business contact address

Unit 6
Hebron Industrial Estate
Kilkenny
R95 W8WH
Ireland

Telephone: 056 77 21125
Email: hello@roboticmowersireland.ie
Website: Roboticmowersireland.ie

For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, International Systems and Equipment Limited is the data controller for personal information collected through Roboticmowersireland.ie.

2. Our Commitment to Privacy

We respect your privacy and handle personal information responsibly, securely and transparently.

This Privacy Policy explains:

• what information we collect;
• why we collect it;
• how it is used;
• the legal basis for processing;
• who receives it;
• how long it is retained;
• how advertising and cookies are used; and
• the rights available to you under data protection law.

We do not sell customers' personal information to third parties.

3. Personal Information We Collect

Depending on how you interact with our website and business, we collect the following categories of information.

Identity and contact information

This includes:

• name;
• billing address;
• delivery address;
• email address;
• telephone number; and
• account information where you create an online customer account.

Order and transaction information

This includes:

• products ordered;
• order number;
• order value;
• payment status;
• delivery method;
• delivery status;
• returns and refunds;
• warranty or product-support information; and
• installation details where an installation service is ordered.

Payment information

Payments are processed using the payment services made available through our checkout.

We receive information needed to confirm whether a payment has been authorised or completed.

Where payment card information is processed directly by a payment provider, we do not require or retain your complete card details on our own systems.

Customer service information

We collect information contained in:

• emails;
• telephone enquiries;
• contact forms;
• product enquiries;
• complaints;
• return requests;
• installation enquiries; and
• other communications with our business.

Website and technical information

When you use our website, technical information can include:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• referring website;
• approximate location derived from technical information;
• session information; and
• cookie or advertising identifiers where consent has been provided.

4. Why We Process Personal Information

We process personal information for the following purposes.

Processing and fulfilling orders

We use your information to:

• receive and process your order;
• process payment;
• issue order confirmations and invoices;
• prepare products for dispatch;
• arrange delivery;
• communicate delivery information;
• handle cancellations, returns and refunds; and
• provide after-sales support.

The principal legal basis for this processing is that it is necessary to perform our contract with you or to take steps requested by you before entering into a contract.

Delivery

We provide relevant delivery information to our delivery partners, including An Post and DPD, so that orders can be delivered to customers.

Information supplied to a delivery carrier normally includes your name, delivery address, telephone number, email address and delivery information required for the shipment.

Robotic mower installation

Where you request dealer installation, we use the information you provide to:

• assess installation requirements;
• communicate with you;
• arrange a site visit where required;
• prepare an installation quotation;
• schedule installation; and
• perform the installation service.

Installation pricing depends on the robotic mower, property, lawn area and work required.

The installation price is provided to you before you commit to the installation service.

Accounting, tax and legal compliance

We retain information necessary to comply with our obligations relating to:

• VAT;
• taxation;
• accounting;
• company records;
• fraud prevention;
• consumer protection; and
• other legal requirements.

Customer service and business administration

We process information where necessary to answer enquiries, resolve problems, prevent fraud, protect our systems and operate our business.

Marketing

Where legally permitted, we use contact information to send marketing communications.

You can unsubscribe from electronic marketing at any time using the unsubscribe facility contained in the communication or by contacting us.

We stop using your information for direct electronic marketing after receiving a valid objection or withdrawal of consent.

5. Google Advertising Services

Roboticmowersireland.ie uses Google services for online advertising and promotion.

These services can process information about visits to our website to:

• measure advertising performance;
• understand whether advertisements result in purchases or enquiries;
• prevent advertising fraud;
• measure conversions; and
• provide advertising where the appropriate consent has been obtained.

Non-essential advertising, remarketing and conversion-tracking technologies are activated in accordance with the consent choices presented through our website's cookie or consent system.

Rejecting advertising cookies does not prevent you from browsing our website or placing an order.

Google processes information under its own applicable privacy terms when providing its services.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary to operate the website, for example to:

• maintain a shopping basket;
• maintain a secure session;
• remember checkout information; and
• provide security functions.

Other technologies used for analytics, advertising, conversion measurement or similar non-essential purposes require the appropriate consent.

Where consent is required, these technologies are not activated until consent has been provided.

You can change or withdraw your cookie choices using the cookie or privacy settings provided on the website.

7. Who We Share Information With

We disclose personal information only where necessary for legitimate business purposes, to perform our contract with you, where consent has been provided, or where disclosure is required by law.

Recipients include:

• An Post for deliveries;
• DPD for deliveries;
• payment processing providers;
• website hosting and technical service providers;
• Google in connection with advertising services where applicable;
• accounting and professional advisers;
• manufacturers, distributors or authorised service providers where required to resolve a product, warranty or technical issue; and
• public authorities where disclosure is legally required.

Service providers receive only the information necessary for the relevant service.

8. International Data Transfers

Some technology or advertising service providers operate internationally.

Where personal information is transferred outside the European Economic Area, the transfer is handled using a lawful transfer mechanism required by applicable data protection legislation, including an adequacy decision or appropriate contractual safeguards where required.

9. How Long We Keep Personal Information

We retain personal information only for as long as necessary for the purpose for which it was collected and to satisfy applicable legal, accounting and tax obligations.

Order, sales, invoice, accounting and related transaction records are generally retained for six years where required for Irish tax and business record-keeping purposes.

Other information is retained according to its purpose:

• customer account information is retained while the account remains active and for as long afterwards as necessary for legitimate business or legal requirements;
• customer service correspondence is retained for as long as necessary to resolve the matter and deal with related legal or warranty obligations;
• marketing information is retained until consent is withdrawn, an objection is made, or it is no longer required;
• cookie and advertising information is retained according to the applicable cookie duration and service-provider settings; and
• legal or dispute-related information is retained for as long as necessary to establish, exercise or defend legal claims.

Information no longer required is deleted, anonymised or securely destroyed.

10. Data Security

We use appropriate organisational and technical measures designed to protect personal information against:

• unauthorised access;
• unlawful use;
• accidental loss;
• alteration;
• disclosure; and
• destruction.

Online checkout and account pages should be accessed through secure encrypted connections.

No method of electronic storage or transmission provides absolute security, but we take reasonable and appropriate measures to protect customer information.

11. Your Data Protection Rights

Subject to applicable law, you have rights including:

• access to your personal information;
• correction of inaccurate information;
• deletion of information in circumstances where the right to erasure applies;
• restriction of processing;
• objection to certain processing;
• objection to direct marketing;
• data portability where applicable;
• withdrawal of consent where processing is based on consent; and
• the right to lodge a complaint with the Irish Data Protection Commission.

To exercise a data protection right, contact:

hello@roboticmowersireland.ie

We can request reasonable information to confirm your identity before responding to a request.

12. Data Protection Commission

If you believe that your personal information has not been handled correctly, you have the right to raise the matter with the Irish Data Protection Commission.

We encourage customers to contact us first so that we have an opportunity to investigate and resolve the issue.

13. Changes to This Privacy Policy

We update this Privacy Policy when our processing practices, website, services or legal obligations change.

The current version is published on Roboticmowersireland.ie together with its last updated date.