Shipping Policy

Last updated: 7 September 2026

This Shipping Policy explains how orders placed through Roboticmowersireland.ie are processed and delivered.

Roboticmowersireland.ie is operated by:

International Systems and Equipment Limited
Trading as Roboticmowersireland.ie

Company Registration Number (CRO): 44199
VAT Number: IE9Y26609J

Store Address
Unit 6
Hebron Industrial Estate
Kilkenny
R95 W8WH
Ireland

Phone: 056 77 21125
Email: hello@roboticmowersireland.ie

1. Shipping Area

We currently sell and deliver products within the Republic of Ireland only.

Orders placed through Roboticmowersireland.ie are not available for standard delivery outside the Republic of Ireland.

If an order is submitted with a delivery address outside our supported delivery area, we will contact the customer and cancel or refund the order where delivery cannot be completed.

2. Shipping Carriers

We use established delivery carriers including:

• An Post
• DPD

The carrier used for an individual order depends on factors including:

• product size;
• product weight;
• delivery destination;
• parcel dimensions;
• product value; and
• delivery service requirements.

The carrier selected does not change your statutory consumer rights.

3. Free Shipping

We provide free standard shipping within the Republic of Ireland on qualifying orders over €75.

Self-Installation Robotic Lawn Mowers

Robotic lawn mowers supplied for self-installation and dispatched in their standard shipping packaging are delivered free of charge within the Republic of Ireland.

The customer is responsible for carrying out the installation in accordance with the manufacturer's instructions unless a professional dealer installation service has been separately purchased.

4. Orders Under €75

Orders below €75 that do not otherwise qualify for free shipping are subject to the applicable delivery charge.

The exact shipping charge is displayed at checkout before the customer places and pays for the order.

We do not add undisclosed mandatory shipping charges after an order has been submitted.

5. Dealer Installation Orders

Professional dealer installation is separate from standard shipping.

Dealer installation is a chargeable service, and the cost depends on factors including:

• robotic mower model;
• lawn size;
• number of lawn areas or zones;
• property layout;
• terrain;
• installation complexity;
• connectivity requirements;
• installation accessories required; and
• any additional work required at the property.

The installation charge is communicated and agreed with the customer before the installation service is confirmed.

Dealer installation is not represented as free unless this is expressly stated for a particular product, promotion or order.

6. Order Processing

Orders are processed after:

• successful payment or payment authorisation;
• order verification;
• confirmation of product availability; and
• receipt of sufficient delivery information.

Orders are processed during normal business operations.

Our business hours are:

Monday to Friday: 9:00am to 5:00pm
Saturday and Sunday: Closed

Orders placed outside business hours are processed during the next available business period.

7. Shipping and Delivery Estimates

Delivery estimates can vary depending on:

• product availability;
• product size;
• delivery destination;
• carrier service;
• seasonal demand; and
• whether additional order verification is required.

Where a specific delivery estimate is displayed on the product page, checkout, order confirmation or communicated directly to you, that estimate applies to your order.

Delivery estimates are provided in working days unless expressly stated otherwise.

Where no separate delivery period has been agreed, we deliver goods without undue delay and in accordance with applicable Irish consumer law.

8. Order Confirmation

After an order is successfully submitted, the customer receives an order confirmation using the contact information provided during checkout.

The order confirmation contains relevant information relating to the purchase.

Customers should review the confirmation carefully and contact us promptly if any information is incorrect.

9. Tracking Information

Where tracking is available for a shipment, tracking information is provided after the order has been dispatched and processed by the relevant carrier.

Tracking can be provided by:

• email;
• SMS;
• carrier notification; or
• another order communication method.

The timing and frequency of carrier tracking updates are controlled by the applicable delivery carrier.

10. Multiple Parcels

Some orders can be delivered in more than one parcel.

This can happen where:

• items are different sizes;
• products require separate packaging;
• an order contains several large items; or
• separate carrier services are required.

Different parcels from the same order can arrive at different times.

Where tracking information is available, separate tracking details can be provided for individual parcels.

11. Delivery Address

Customers must provide a complete and accurate delivery address when placing an order.

This should include:

• recipient name;
• house number or business name;
• street or townland;
• town or city;
• county;
• Eircode where available;
• telephone number; and
• email address.

Providing an Eircode is strongly recommended to help the carrier identify the correct delivery location.

If you identify an error in your delivery address, contact us as soon as possible.

Phone: 056 77 21125
Email: hello@roboticmowersireland.ie

Once an order has been dispatched, changes to the delivery address cannot always be completed.

12. Customer Contact Details

A valid phone number and email address should be supplied during checkout.

These details are used for:

• order confirmation;
• delivery updates;
• tracking information;
• carrier communication; and
• resolving delivery problems.

Relevant contact information is supplied to the carrier where necessary to complete delivery.

13. Responsibility for Goods During Shipping

Where we arrange the delivery carrier, the goods remain our responsibility until they are physically received by:

• the customer; or
• another person nominated by the customer to receive the goods.

If an order is lost or damaged while being transported by a carrier appointed by us, contact us directly.

Customers are not required to resolve a lost or damaged shipment directly with our carrier in place of contacting us as the retailer.

14. Damaged Parcels

If your parcel arrives damaged, please:

1. inspect the packaging before disposing of it;
2. photograph any visible damage to the outer packaging;
3. photograph any damage to the product;
4. retain the product and packaging; and
5. contact us promptly.

Please include:

• your name;
• order number;
• description of the damage; and
• photographs where available.

Contact:

hello@roboticmowersireland.ie

We will review the issue and arrange the appropriate resolution in accordance with your consumer rights.

15. Missing or Lost Orders

If an order has not arrived within the expected delivery period, contact us.

We will investigate the shipment with the relevant carrier.

Where an order arranged by us is confirmed as lost before delivery to the customer, we will provide the appropriate remedy, including replacement or refund where applicable.

16. Tracking Shows Delivered but Order Has Not Been Received

If carrier tracking shows your order as delivered but you cannot locate it, contact us promptly.

We will investigate the delivery information with the carrier.

The investigation can include:

• delivery location;
• delivery time;
• proof of delivery;
• delivery photograph;
• GPS information where provided by the carrier;
• signature information; and
• details of the person or location where the parcel was delivered.

Where we arranged the delivery, we remain responsible for ensuring the order is delivered in accordance with the sales contract.

17. Failed Delivery Attempts

If nobody is available to accept a delivery, the carrier can:

• attempt delivery again;
• leave instructions for collection;
• deliver to an approved collection location; or
• return the parcel to us.

The exact procedure depends on the carrier and delivery service used.

Customers should follow any instructions supplied by An Post, DPD or another carrier used for their shipment.

18. Incorrect or Incomplete Address

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, the shipment can be returned to us.

Where the customer requests that the order be shipped again, an additional delivery charge can apply where legally permitted and where the failed delivery resulted directly from incorrect information supplied by the customer.

We will communicate any applicable charge before reshipping the order.

19. Large and Heavy Products

Some robotic lawn mowers and related products are large or heavy.

Customers should ensure that:

• the delivery address is accessible;
• someone is available to receive the item where required;
• access instructions are supplied where necessary; and
• the delivery location is suitable for the size of the shipment.

Standard parcel delivery does not include professional robotic mower installation unless installation has been separately purchased and confirmed.

20. Delivery Delays

Delivery can occasionally be affected by circumstances such as:

• severe weather;
• carrier network disruption;
• road closures;
• public holidays;
• exceptionally high seasonal parcel volumes; or
• other circumstances affecting transportation.

Where we become aware of a material delay affecting an order, we will provide the available delivery information.

Your statutory rights relating to delayed delivery and non-delivery remain unaffected.

21. Out-of-Stock Products

We work to keep website stock information accurate.

If a product becomes unavailable after you place an order and we cannot fulfil the purchase, we will contact you.

We will not replace an unavailable product with a materially different product without your agreement.

If the product cannot be supplied, any payment collected for the unavailable product will be refunded.

22. Shipping Promotions

Any temporary free-shipping or reduced-shipping promotion will clearly state:

• eligibility;
• minimum order value where applicable;
• geographical restrictions;
• excluded products where applicable; and
• the promotion period.

Promotional shipping conditions do not override statutory consumer rights.

23. Returns

Shipping and delivery rules relating to returned products are explained in our separate Returns & Refunds Policy.

For non-faulty change-of-mind returns, the customer is responsible for the direct cost of returning the goods unless otherwise expressly agreed.

Where goods are faulty, damaged, incorrectly supplied or otherwise non-conforming, applicable statutory consumer rights and return-cost obligations apply.

24. Contact Us About Shipping

If you have questions about shipping, tracking or delivery, contact:

Roboticmowersireland.ie
International Systems and Equipment Limited
Unit 6
Hebron Industrial Estate
Kilkenny
R95 W8WH
Ireland

Phone: 056 77 21125
Email: hello@roboticmowersireland.ie

Business Hours

Monday to Friday: 9:00am to 5:00pm
Saturday and Sunday: Closed

25. Transparency and Consumer Rights

We aim to provide clear and accurate information about:

• where we deliver;
• shipping costs;
• free-shipping eligibility;
• carrier services;
• installation charges;
• delivery responsibilities; and
• return procedures.

Nothing in this Shipping Policy limits or removes any mandatory rights available to consumers under Irish law.