Returns & Refunds
Last updated: 7 September 2026
1. About This Policy
This Returns & Refunds Policy applies to qualifying purchases from Roboticmowersireland.ie.
Roboticmowersireland.ie is operated by:
International Systems and Equipment Limited
Company Number: 44199
VAT Number: IE9Y26609J
Unit 6
Hebron Industrial Estate
Kilkenny
R95 W8WH
Ireland
Telephone: 056 77 21125
Email: hello@roboticmowersireland.ie
Nothing in this policy limits or removes your statutory rights under Irish consumer law.
2. 14-Day Cooling-Off Period for Online Orders
For most products purchased online, consumers have the right to cancel the purchase without giving a reason within 14 days of receiving the goods.
To exercise this right, you must clearly inform us that you wish to cancel within the 14-day period.
You can contact us at:
After notifying us of the cancellation, you must return the goods without undue delay and no later than 14 days after notifying us of the cancellation.
3. Condition of Change-of-Mind Returns
You are entitled to inspect a product in a way similar to how you could reasonably inspect it in a physical shop.
You are responsible for any reduction in value resulting from handling or use beyond what is necessary to establish the nature, characteristics and functioning of the product.
A robotic lawn mower that has been extensively used, damaged, modified, incorrectly installed or returned with missing components can have a reduced refund value where the reduction in value results from handling beyond what was reasonably necessary to inspect it.
Please return, where available:
- the product;
- charger and power supply;
- accessories supplied with it;
- manuals;
- keys, security devices or codes supplied with the product;
- installation components supplied as part of the product; and
- original packaging where reasonably available.
The absence of original packaging does not by itself remove statutory consumer rights.
4. Return Shipping for Change-of-Mind Returns
For a non-faulty change-of-mind return, the customer is responsible for the direct cost of returning the product to us unless we have expressly agreed otherwise.
Because robotic lawn mowers can be large, heavy and valuable products, customers should use an appropriately insured and trackable return method.
Do not send a return without adequate packaging.
For faulty, damaged, incorrectly supplied or otherwise non-conforming goods, we cover the appropriate return or collection cost where the return is accepted under your statutory consumer rights.
5. Return Address
Unless we provide different return instructions for a specific case, returns should be sent to:
Roboticmowersireland.ie
International Systems and Equipment Limited
Unit 6
Hebron Industrial Estate
Kilkenny
R95 W8WH
Ireland
We recommend contacting us before sending a large robotic mower so that the correct return or collection procedure can be arranged.
6. Refunds Following a Change-of-Mind Cancellation
Where a valid online cancellation is exercised, we refund the payments covered by the statutory cancellation right, including the cost of our standard delivery option where applicable.
If you selected a delivery service costing more than our standard delivery option, the additional premium delivery cost is not included in the statutory standard-delivery refund.
We process the refund without undue delay and within the period required by applicable consumer law.
We can withhold the refund until:
- the returned goods have been received; or
- you provide evidence that the goods have been sent back,
whichever occurs first.
Refunds are normally made using the original payment method unless another method is expressly agreed.
Your bank or card provider controls the time required for a processed refund to appear in your account.
7. Faulty, Damaged or Incorrect Goods
Your rights for faulty or non-conforming goods are separate from the 14-day change-of-mind right.
Products supplied by us must comply with applicable Irish consumer law, including requirements relating to conformity, description, quality, fitness for purpose and durability.
If a product is faulty, not as described or does not conform to the sales contract, contact us promptly.
For qualifying faults reported within the statutory short-term period, you can have the right to terminate the contract and receive a refund.
After that period, applicable remedies include repair or replacement and, in qualifying circumstances, a price reduction or refund.
The appropriate remedy depends on the circumstances and applicable consumer law.
Faults caused by misuse, accidental damage, unauthorised modification, incorrect operation, normal wear and tear or customer-caused damage are not treated as manufacturing or conformity faults.
Your statutory rights remain unaffected.
8. Goods Damaged in Delivery
If your order arrives visibly damaged:
- photograph the packaging and product where possible;
- retain the packaging;
- contact us promptly at hello@roboticmowersireland.ie; and
- provide your order number and details of the damage.
Where we arranged the carrier, responsibility for the goods remains with us until you or a person nominated by you takes physical possession of them.
9. Manufacturer Warranties
Some products include a manufacturer's commercial warranty.
The duration and terms differ between manufacturers and products.
Any manufacturer's warranty is provided in addition to, and does not replace or reduce, your statutory consumer rights against us as the retailer.
10. Dealer-Installed Robotic Mowers
Dealer installation is a separate service associated with qualifying robotic lawn mower purchases.
Installation charges depend on factors including:
- the mower selected;
- lawn size;
- lawn layout;
- installation complexity;
- site conditions; and
- additional work or equipment required.
The installation price is provided before the customer commits to the installation service.
Where an installation service has been requested to begin during a statutory cancellation period, the applicable consumer rules relating to services and work already performed apply.
A cancellation of an installation service does not remove statutory rights relating to faulty goods or defective installation work.
11. Products Excluded From Change-of-Mind Cancellation
Certain statutory exceptions to the cooling-off right apply to specific categories of goods and services under consumer law.
Where an exception applies to a product or service, this will be made clear before the order is completed.
We do not use exclusions to remove statutory rights relating to faulty, incorrectly supplied or non-conforming goods.
12. Purchases Made in Our Physical Store
The statutory 14-day online cooling-off right does not apply simply because a customer changes their mind about goods purchased entirely in our physical shop.
This does not affect statutory rights relating to faulty or non-conforming products.
13. How to Contact Us About a Return
Email: hello@roboticmowersireland.ie
Telephone: 056 77 21125
Please provide your:
- name;
- order number;
- product;
- reason for contacting us; and
- photographs or other relevant information where the product is damaged or faulty.
We will provide the appropriate return, collection, inspection or troubleshooting instructions.